Moshi’s Customer Experience Lead

I’m Bexy, Moshi’s ‘Head of Customer Experience’. I joined the company back in 2011 and have remained dedicated to our projects ever since. Prior to this, I gained valuable experience in another children’s online entertainment company, shaping my career around children’s services. Ensuring our customers feel heard and valued is my utmost priority in my role as a customer service professional. Working closely with children and parents, I understand the importance of simplicity and stress-free experiences.

We provide a personalized service crafted to meet your individual needs, and rest assured, you won’t encounter any bothersome bots! I am fully committed to supporting the Moshi community, promptly addressing your concerns. My dedication extends to staying closely engaged with our customers, ensuring I’m well-informed about any issues they encounter. I make it a priority to be present across all communication channels, allowing me to personally relay feedback to our broader team.

As a mother myself, I recognize the need for ease, and I continuously strive to deliver it. My daughter, now a teenager, has been using Moshi since its creation at the age of 8, and my 9-year-old son has been immersed in Moshi from a very young age. Both of my children have additional needs, and Moshi has been a tremendous support for them, day and night. Drawing from this personal experience, I am well-equipped to address our customers’ concerns and provide assistance whenever required. Moshi is dedicated to going the extra mile to ensure your satisfaction. We’re here to listen to your concerns, answer your questions, and welcome your ideas, so please feel free to reach out to us at any time.